Kerala Connections

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»	BOOKING YOUR HOLIDAY
»	CANCELLATION CHARGES
»	COMPLAINTS
»	BEFORE YOU BOOK

Kerala Connections and the accommodation/tour company owners and their staff will make every effort to ensure your holiday is enjoyable. However, if you are not satisfied and have a complaint you should immediately advise the supplier concerned. If the problem cannot be resolved, Kerala Connections must be informed immediately ie before you return home. If, after contacting us, your problem is still not resolved and you remain dissatisfied you must inform the supplier in writing - ask for their Complaints Book. Tell them that you remain dissatisfied and that you intend to submit a formal complaint to Kerala Connections.

Your written complaint must be registered with Kerala Connections within seven days of completing your tour even if you have not returned home. We will not accept liability for any complaint that was not notified to both the supplier and Kerala Connections in writing at the relevant time.