If you wish to cancel your holiday please advise us in writing as soon as possible.

If you cancel more than ten weeks before your departure date then you lose your deposit only.

If your written cancellation is received less than ten weeks [70 days] before the departure date the following charges will apply:

69 - 31 days 75% of your costs
30 - 0 days 100% of your costs

If your cancellation is due to circumstances beyond your control you should be able to claim the money back through your travel insurance policy. Remember to keep your insurance company informed of all circumstances that could affect your decision to proceed with your holiday. This may mean giving them health information about a family member who is not travelling with you but who could cause you to cancel your holiday if they became ill shortly before or during your holiday.

As all our holidays are individually arranged and do not depend on other bookings it is unlikely that Kerala Connections will be in a position to have to cancel your holiday. However, if conditions occur whereby we feel it is unsafe to visit the Indian subcontinent eg war, riots, natural disaster, we may recommend that you cancel your booking.

CHANGES

If you need to change your plans we will do our best to accommodate your request. Obviously the more notice we have of the changes the more likely it is that we will be able to help you. Depending on the amount of work involved we maintain the right to make a handling charge. Expect to pay at least £20 per person per alteration. The charges are payable even if we are not successful in making the change.

We hope that it will not happen but if Kerala Connections does have to make a change to your booked accommodation we will let you know as early as possible. We will give you the option to select alternative accommodation or dates before refunding your money.